Quality & Standards

Always a shade better

At Vakils, achieving high quality levels is an integral part of our customer relationship philosophy. Our documented quality system clearly defines our policies, processes and procedures, and ensures that we exceed standards at all levels to ensure your success.


The International Organization for Standardization (ISO) is the largest standards organization in the world, with a network of standards institutes from 159 countries. The ISO 27001 is a set of procedures covering all key processes within a business and ensures that these processes are efficient, effective and are monitored consistently allowing the company to continuously improve on its processes.

Vakils is certified to ISO / IEC 27001:2013.


GMP refers to the Good Manufacturing Practice Regulations promulgated by the US Food and Drug Administration (FDA). These standards and regulations, which have the force of law, require a quality approach to manufacturing and services, and address issues including record keeping, personnel qualifications, sanitation, cleanliness, equipment verification, process validation, and complaint handling.

Our performance criteria are designed to outperform the most stringent requirements of quality.

Our target for external re-runs is zero.

This is measured by people management, people retention and partnership agreements.

Our target deliveries operate to the following demanding schedules

  • < 5 business days from receipt of standard jobs
  • < 2 business days from receipt of rush jobs
  • < 1 business day for jobs during the launch period.

Target adherence to the schedule – 100%

Standards of service and performance are meticulously tracked through

  • Weekly Quality Reports
  • Weekly Efficiency Reports
  • Error Log Reports
  • Delivery Reports

All our workflows are designed with a thorough and up-to-date knowledge and understanding of all relevant legislation (MHRA, EMEA and FDA).

Our SOPs are crafted for comprehensive guidance and rules for our staff and total confidence to our clients. We deploy regular customer audits to ensure full standard compliance.

At Vakils, we deploy WebCenter, a powerful web-based packaging management platform, to manage your business process, approval cycles and digital assets.

WebCenter’s versatile and powerful search capabilities, online viewing and annotation tools provides the advantage of automated document publishing for approval and review, centralized asset management and progress reporting and intuitive packaging briefing forms and workflow. This results in significant slashing of effort and turnaround times, better asset reusability and reduction in costs. All of which contribute to our outperformance.

We maintain close client collaboration to accurately map production activities for process improvements, eliminate errors and drive continual growth.

Internally, we continually improve our R&D process to ensure that we remain at the forefront of our industry.